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PRIVACY POLICY

Last Updated: August 12, 2025

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Hapteam (“Company,” “we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy describes the types of information we collect, how we use and safeguard it, and your rights with respect to that information.

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1. Information We Collect

1.1 Personal Information You Provide
We collect personal information that you voluntarily provide to us through our website, forms, or other channels, including but not limited to:

  • Name, email address, telephone number, company name, and similar identifiers;

  • Information submitted through Typeform, Wix Forms, or other contact form platforms; and

  • Information provided when subscribing to our newsletters, SMS/text messaging, or other marketing communications.

1.2 Automatically Collected Information
We may collect non-personal information automatically when you interact with our website, such as your IP address, browser type, operating system, and browsing activity, through cookies and similar technologies.

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2. How We Use Your Information

We process your personal information for the following purposes:
(a) To respond to inquiries and provide the services you request;
(b) To communicate with you regarding your account, projects, or transactions (transactional communications);
(c) To send marketing communications, newsletters, promotional offers, and partner announcements, subject to your consent;
(d) To improve our website, services, and customer experience; and
(e) To comply with applicable laws and regulations.

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3. Communications & Marketing

3.1 Express Consent
By providing your contact information, you expressly consent to receive both transactional and marketing communications from us and our authorized service providers, including but not limited to email and SMS/text messaging.

3.2 Delivery Platforms
We may send communications through:

  • Email (via Mailchimp or our internal systems)

  • SMS/text messaging (via integrated third-party providers)

  • Follow-up messages via Typeform or similar platforms

3.3 Legal Compliance
We comply with all applicable laws governing commercial communications, including the CAN-SPAM Act (U.S.), Telephone Consumer Protection Act (TCPA, U.S.), and, where applicable, the General Data Protection Regulation (GDPR, EU).

3.4 Opt-Out Rights
You may withdraw your consent to receive marketing communications at any time by:

  • Clicking the “unsubscribe” link in any marketing email we send;

  • Replying “STOP” to any SMS/text message; or

  • Contacting us at info@hapteam.com.

3.5 Transactional Communications
Opting out of marketing communications will not affect our ability to send you transactional or service-related messages necessary for the operation of your account or fulfillment of services.

3.6 Charges and Frequency
Standard message and data rates may apply for SMS communications. The frequency of messages may vary depending on your engagement with our services.

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4. Data Storage & Security

We store your personal information on secure, reputable platforms including Typeform, Wix Forms, Mailchimp, and our internal systems. We implement commercially reasonable administrative, technical, and physical safeguards to protect your information against unauthorized access, disclosure, alteration, or destruction.

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5. Your Rights

Depending on your jurisdiction, you may have the right to:
(a) Access the personal information we hold about you;
(b) Request correction or deletion of your personal information;
(c) Withdraw consent for marketing communications; and
(d) Request a copy of the data you have provided to us in a portable format (where applicable under law).

To exercise any of these rights, contact us at info@hapteam.com. We will respond within the timeframe required by applicable law.

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6. Retention of Data

We will retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, comply with our legal obligations, resolve disputes, and enforce our agreements.

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7. Changes to This Privacy Policy

We may update this Privacy Policy at any time. Any changes will be posted on this page with the “Last Updated” date revised accordingly. Continued use of our website or services after such posting constitutes your acceptance of the revised Privacy Policy.

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8. Contact Us

If you have any questions regarding this Privacy Policy or our data practices, please contact us at:
Email: info@hapteam.com

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